Local role you must be eligible to work in Haiti, please attach your resume in French and English.
After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.

Primary objective of the job:

Through ongoing monitoring and process improvement, maintain KPIs in line with MMS-POS sales compliance and end-user support for dealer staff within the retail distribution.

Focus:
1. Work closely with local Compliance personnel to conduct process audits throughout the Sales and Distribution channel, and business support units to ensure that all processes are being followed and implement corrective measures where necessary.

2. Work in tandem with sales training unit, dealer executives and dealer support (customer care) to improve training and troubleshooting procedures to eliminate the unnecessary escalation of user related issues to vendor (MMS) and maximise productivity.

3. Act as liaison between Dealer Support (CC), Digicel Group and MMS to troubleshoot and resolve issues, generate VDOCS registration keys, conduct site visits to stores to assist in resolving issues that cannot be corrected by dealer executives.

4. Identify and report trend with the dealer channel that are not in compliance with Digicel retail KPIs regarding MMS-POS.

Main Duties and Responsibilities

a. Compliance management
b. Issue log and reporting
c. Escalation procedure monitoring
d. Relationship management between local market and MMS via Digicel Group
e. Administration duties

- Strong people management, customer servicing and interpersonal skills.
- Thorough and working knowledge of Digicel products, services, policies, procedures and systems.
- Highly self motivated and adaptable, effective team player.
- Project Management experience

- Excellent written and oral communication skills
- Excellent analytical skills and an eye for detail
- Excellent interpersonal skills
- Microsoft Office Suite, including MS Project, Excel, PowerPoint, Word
- Excellent Time Management and Organisational skills
- Ability to carry out multiple tasks

CV

2012-05-10