Partners In Health (PIH) is a nonprofit organization headquartered in Boston, MA, whose mission is to provide quality health care for the poor and marginalized in Haiti, Rwanda, Lesotho, Malawi, Peru, Mexico, Russia, Dominican Republic, and Navajo Nation. In addition, PIH has a growing network of affiliated organizations and initiatives in several other countries, including Nepal, Burundi, Mali, Liberia, and Togo. Through service delivery, training, advocacy and research, PIH works around the globe to bring the benefits of modern medical science to those most in need of it, to serve as an antidote to despair, and inspire others to do the same.
This is an exciting time for PIH. We are taking on immense challenges, and a newfound visibility has brought the opportunity to influence great change on the global stage. PIH seeks individuals committed to the mission and values (see PIH Values) of the organization to join the team. Founded in 1985, at a small community clinic in Cange, PIH and Zanmi Lasante (ZL, our Haiti‐based sister organization) pioneered a community‐based model of care, hiring and training thousands of accompagnateurs to prevent illness, monitor needs and deliver quality health care to people living with chronic diseases such as HIV and tuberculosis. In partnership with the Haitian Ministry of Public Health and Population (MSPP), PIH/ZL has expanded to a total of 12 sites in the Central Plateau and the Lower
Artibonite, serving a catchment area of 3.3 million people.
Fonctions
The External Relations Coordinator is an important member of the HUM team. The Coordinator has two main responsibilities: to work with the Development and Communications teams to facilitate successful donor visits, and to serve as the main point of contact for all visitors to HUM. Specific Coordinator duties include logistics coordination; accompaniment of visitors; and liaison with the Programs, Clinical, Development and Communications teams. The Coordinator is the representative of HUM for all collaborators, donors and other visitors.
• Work closely with the Development and Communications teams to facilitate donor visits
• Develop itineraries tailored to visitor interest, schedule necessary meetings with staff, and provide tours of the facilities
• Accompany visitors for the duration of their time at HUM
• Communicate with the Development teams to report on visits including needed follow-up and reports, billing needs, etc.
• Work with HUM services to satisfy requests for information from the Development and Communications teams
• Serve as point of contact for general inquiries
• Follow‐up about financial processes and needs for external partners.
• Serve as gatekeeper for all HUM visitors. Work with the HUM clinical teams as main point of contact to help with the clinical volunteer process, including:
• Screening applications for clinical and non‐clinical visitors that come through the Haiti Visitor Google Doc
• Follow‐up with applicants and approved visitors to HUM, and coordinate logistics as needed (including booking travel, transportation, lodging, etc).
• Onboard and orient visitors to HUM weekly and lead biweekly security briefings.
• Maintain databases and up to date records of who is at HUM, when.
• Serve as a point of contact for all HUM visitors, coordinating with the visitor and the logistics staff to: arrange airport pickup, food, lodging and transport for guests.
• Coordinate trips for PIH leadership at HUM.
• Greet and organize orientation sessions that outline goals, hospital procedures and policies for visitors and new staff when they arrive.
• Lead regular orientation trips for new site based staff to ensure proper onboarding and understanding of local context, including active support for professional and social integration with the local team.
• Support development of social outlets and advocate for system supported self‐care for long term field based staff
• Serve as a liaison between organization, visiting professors and local translators.
• Other activities as needed.
Qualifications Requises
Bachelor’s Degree required; background/interest in social science or public health preferred. Demonstrated experience providing administrative or coordinative and logistics support in a field setting. Excellent interpersonal skills required. Ability to interact professionally with culturally diverse staff. Enthusiasm for global health and social justice.
Ability to work independently and take initiative; must be a quick learner, able to multi‐task and easily adapt to changing circumstances. Advanced organizational skills and capacity to handle multiple assignments and meet deadlines with attention to detail and quality. Ability to effectively work on a team in a complex, fast‐paced environment. Demonstrated maturity and good judgment. Fluency in English and French/Creole required.
