Company Profile
About Futures Group
Futures Group, the global consulting firm, helps to protect and promote people’s well-being around the world. For 40 years, Futures Group has created lasting solutions to some of the most pressing public health challenges facing nations. We predict future health and development trends, uncover barriers to well-being, and forge on-the-ground partnerships to ensure lasting change.

About GRM International
GRM International is a leading international development management company specializing in the provision of project design, management expertise and technical assistance to development projects for bilateral and multilateral funding agencies, governments and corporations. For more than 45 years, GRM has been bringing expertise in managing large-scale projects, and sourcing and managing high quality experts covering all disciplinary skills required to implement development projects.

About our Group of Companies
GRM International, Futures Group, and the Effective Development Group are a group of companies with a joint focus on reaching people in need and creating better futures for our clients, communities and colleagues around the world. With more than 90 current projects operating in more than 85 countries, and $225 million in revenue, our combined group has a multisectoral focus, diverse technical offerings and a wide geographic reach. For more information, please visit www.futuresgroup.com, www.grminternational.com, and www.edgroup.com.au.

Global Project Summary: Health Policy Project
Futures Group is the lead partner on the Health Policy Project (HPP), a five-year cooperative agreement funded by the U.S. Agency for International Development (USAID). The project’s HIV activities are supported by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR). To implement HPP, Futures Group collaborates globally with CEDPA (part of Plan International USA), Futures Institute, Partners in Population and Development, Africa Regional Office (PPD ARO), Population Reference Bureau (PRB), RTI International, and the White Ribbon Alliance for Safe Motherhood (WRA). In Haiti, the HPP partnership is Futures Group and RTI.

Globally, HPP contributes to improved health outcomes through strengthening the efficiency, effectiveness, and equity of health systems in a multi-sectoral context. HPP focuses on the policy aspects of health and other social sectors, often in a multi-sectoral context. We also assist countries to improve health outcomes by addressing barriers due to gender inequalities, socioeconomic status, stigma and discrimination, operational issues, and other factors that prevent people from seeking the health and related social services they need. Throughout our work, we are committed to encouraging in-country capacity for policy, advocacy, governance, and finance. For additional information on HPP see www.healthpolicyproject.com.

In Haiti, HPP has been asked to implement the USAID-funded for the Aksyon Kolektif pou Sekirite kont Eksplwatasyon (AKSE) Program which supports a multi-sectoral approach to strengthen the Haitian environment for human rights in general and for vulnerable populations, in particular, children, women, and sexual minorities. AKSE was previously implemented by CARE International. HPP will build on the work of the previous project from March 2014 through at least September 2015, with potential for extension.

Futures Group is seeking an IT Assistant to handle issues originating from walk-ups, e-mail, phone calls, and/or the IT helpdesk system. Problems may have to do with the network, desktops, laptops, servers, software, mobile devices, etc. The Senior IT Assistant will also manage the physical and virtual networks by evaluating network performance issues including availability, utilization, throughput, and latency. The Senior IT Assistant will troubleshoot to find the root cause of the issue and implement a fix. If a fix is outside of the scope of the technician's expertise, he or she will escalate the issue or work collaboratively with the team to find a fix. S/He will work under the supervision of the HPP AKSE Deputy Project Director and work closely with the HPP AKSE team.


Summary of Duties:
• Help desk duties including, but are not limited to: laptop, desktop, PCs, and Macs, setup computer peripherals, printer and copier support, phones and mobile devices;
• Provide maintenance of user accounts, security rights assignments, directory structures, etc;
• Support Microsoft, Oracle software and/or other business systems;
• Perform network monitoring and analysis, tuning, and troubleshoot network problems;
• Maintain routers, switches, firewalls, wiring, LANs, WLAN, VPN, IP telephony and DMZ
• Log all requests into the IT help desk application
• Develop, revise, and sustain all IT related documentation
• Maintain the accuracy for the IT asset management repository
• Maintain building security system – add, edit, disable users as required
• Respond to systems outages and assist in team problem triage including 24/7 emergency support
• Display professionalism at all times
• Manage assigned IT projects and tasks timely and effectively
• Strengthen and expand skillset and knowledge needed as the company grows
• Other duties as requested by supervisor

• Bachelor degree in computer science or a related discipline required
• At least 2 years of experience in all aspects of computer operations or an equivalent combination of education, certification and work experience
• Possess a high level of independent judgment within established procedures
• The ability to strategically prioritize tasks and projects
• Ability to troubleshoot and solve complex issues
• Excellent verbal and written communication skills supporting end users onsite, in home offices or remote offices while using remote support tools when required
• Expertise with: TCP/IP, DNS, DHCP, DC, GPO, VPN, SSL, LDAP, IPSEC, FSMO, domain site trust relationships, WSUS, SMTP, SNMP, VOIP, NTFS permissions, and Activity Directory
• Experience with networking concepts and devices including virtual, copper, and fiber. Network performance tuning, LAN/WAN knowledge, network design and implementation, strategic planning
• Ability to learn on the job in high pressure situations
• Proven ability to prioritize tasks
• Willingness and eagerness to research and learn and determine best resources for a project
• Experience with Sonicwall, Dell Switching and Cisco Switching
• Experience with Cisco UCS (Unified Computing System)
• General knowledge of Windows server installation and administration
• General knowledge of EMC2 storage
• Experience with Office 365 and Sharepoint
• Basic understanding of core Oracle EBS 11i functionality and application deliver is a plus
• Red Hat 5.7 experience is a plus
• Apple experience is a plus
• VMware experience is a plus

This is a twenty hour (20) per week Personal Service Contract for an initial 12 months, with the possibility of extension subject to availability of funds.

He/she will be based in Port of Prince.He/She may be required to travel outside of Port of Prince upon requests.

CV, cover letter and diploma.

Documents should be sent no later than September 26, 2014