Voilà (anciennement ComCEL), http://www.voila.ht, basée à Port-au-Prince, est une société de Télécommunications en Haïti. Créé en 1997, ComCEL a lancé des services de téléphonie sans fil en Haïti en Septembre 1999. En 2005, ComCEL a obtenu une licence pour exploiter un réseau GSM à l'échelle nationale, le lancement de la marque Voilà à couverture nationale. Voilà sert désormais des clients de tous les secteurs économiques à travers le pays. Son actionnaire majoritaire, Trilogy International Partners (TIP), basée à Bellevue, Washington, a mis au point des entreprises de télécommunications sans fil à travers le monde. Le portefeuille de TIP comprend actuellement quatre opérateurs: en Bolivie (Nuevatel, opérant sous la marque Viva), en République dominicaine (Trilogy Dominicana opérant sous la marque Viva), la Nouvelle-Zélande (2degrees) et en Haïti.
Fonctions
1. Deliver and Support
• Provide on-call network technical support
• Act as a first level of the escalation process
• Collaborate in the execution of the projects related to the area
• Perform the day-to-day operation and monitoring of the security network elements
• Fulfill the installation, configuration and support of the information security infrastructure
• Execute the classification, investigation, analysis, escalation and resolution of incidents and problems
• Assist in the creation and updating of the information security related systems and services documentation
• Fulfill the installation, configuration and support of the security systems (Firewalls, IPS, IDS, anti-malware, anti-spam) infrastructure
• Facilitate the periodical execution of log analysis, security audits, penetration testing, security countermeasures and vulnerability assessments
2. Reporting
• Collect and analyze performance metrics to issue monthly reports
• Produce weekly, monthly operational and on-demand reports
• Deliver incident and problem reporting (RCAs)
3. Processes
• Observe IT policy and applies Change Management, Service Desk, Service Level Management, Problem Management, Service Continuity management, Configuration management, Availability management, Capacity management, Project Management processes
• Enforce Information Security management process
• Observe other company processes and procedures
• Create, maintain and constantly look to improve processes and procedures relevant to his/her area of responsibility
4. Communication, coordination, and teamwork
• Carry out functions with related departments, regional offices, and headquarters
• Assist and support company personnel as needed. Respond to questions and information needs
• Keep management informed of area activities and of any significant concerns
5. Related duties as required or assigned
• Ensure that work areas are clean, secure, and well maintained
EDUCATION & EXPERIENCE REQUIREMENTS
Education/Certification
• Bachelor or Associate degree in Information Technology or Telecommunications or equivalent education and experience.
• CCNA, Information Security certification is a plus
• Linux, Java, SQL, TCP/IP knowledge
Experience Required
• At least 3 years of progressive information security experience, preferably in Telecom area
• Experience in key security and privacy issues, risks, exposures and vulnerabilities management
• Experience in customer service delivery
• Work requires willingness to work a flexible schedule Work requires willingness to work a flexible schedule
Qualifications Requises
Basic Skills/Abilities
Incumbent must demonstrate the following skills/abilities
Language Ability
French fluent, English intermediate
PERSONAL CHARACTERISTICS
• Attitude and Motivation: Passionate behavior about the work, a positive attitude towards projects and others, and being committed to the job.
• Independence: Ability to achieve fixed objectives with or without the assistance of others, to advance without direct or constant supervision.
• Communication: The ease, clarity and precision of verbal and written expression showing, among other attributes, tact, diplomacy and interpersonal skills.
• Innovation/Creativity: The quantity and quality of creative actions taken to develop or update products and services and processes.
• Productivity: The amount of work accomplished the number of actions undertaken and the time required for their attainment.
• Quality of work: The level of accuracy and precision of completed work.
• Listening skills: The capacity to listen and understand a work-related need or action
• External Customer Service: Response to customer requests, the quality of the relationship and the contact maintained the speed and quality of responses, as well as courtesy.
• Internal Customer Service: Responses to the requests of others departments and units, the speed and quality of the responses given, as well as courtesy and collaboration shown.
• Tenacity: Ability to persevere with a task until the original objective is realized.
• Adaptability: Ability to maintain good performance in delicate and difficult situations; work under pressure
• Teamwork/Cooperation: Works and helps others effectively, shares responsibility and recognizes the contribution of others.
ADMINISTRATIVE CAPACITIES.
• Personal Organization/ Time Management: To organize work elements according to priorities and deadlines; to distinguish what is important and what is not; to be available to colleagues.
• Development: The desire to learn in order to provide better results.
• Problem and Conflict Resolutions: How to prevent and solve problems, to propose actions that will solve problem situations and to prevent their recurrence
• Respect for Policies and Procedures: The approach to and level of compliance with company policy and values, including respect for confidentiality, timelines, and safety rules.
PERFORMANCE MEASUREMENTS
• Information security services are delivered according to agreed SLAs, met availability and performance KPIs
• Operational reports are effective and timely delivered
• Incidents and problems are resolved according to agreed SLAs, documented timely and sensibly and regularly analyzed
• Project tasks as assigned are delivered effectively with respects to time and quality
• Working procedures are well-documented, timely updated and constantly exercised, other operational documentation is available, well maintained and archived securely
• Positive, professional relationships exist with vendors, the company's professional reputation maintained. Good coordination and working relationships exist with related departments and units. Assistance is provided as needed
