Summary
Fondasyon Kole Zepòl (Fonkoze) is Haiti’s largest, most innovative microfinance institution. Since 1994, Fonkoze has worked to fight rural poverty in Haiti by providing its clients, mostly women, with access to the financial and educational tools they need to realize lasting improvements in their lives. The institution currently serves over 55,000 borrowers and 230,000 depositors, and operates out of 46 branches in all 10 departments of Haiti.

Since 2006, the Social Performance Monitoring and Market Research (Social Impact) department has monitored Fonkoze’s progress toward achieving its mission of providing its clients with the tools they need to escape poverty. The Social Impact department is currently comprised of 16 members dedicated to the routine and systematic monitoring of Fonkoze’s clients and programs. Social Impact Monitors based in branches throughout Haiti work alongside operations staff and interact directly with clients to collect social and economic data and anecdotal information that help Fonkoze managers develop products and services to better suit the needs of Haiti’s rural poor.

The Director of Social Performance Monitoring and Market Research is responsible for defining the strategic priorities of the department and managing resources to achieve these objectives in collaboration with Fonkoze leadership. The position requires a high level of written and verbal communication skills, management ability, and an in-depth understanding of research, monitoring and evaluation methods. The Director will also be expected to lead institutional learning initiatives and participate in sector-wide and global dialogue around innovations in social performance management and emerging best practices. As part of the Executive Leadership team, the Director of Social Performance Monitoring and Market Research participates in defining the vision and strategy for the Fonkoze family of institutions as a whole.

Fonkoze is an industry leader in social performance monitoring and is taking an active role in the Social Performance Task Force, as well as the Smart Campaign, which is a global initiative to promote better client protection practices in microfinance. The new Director will have the opportunity to work with leadership and staff throughout the organization to develop new tools and define monitoring systems for growing programs (such as Chemen Lavi Miyò and TiKredi, programs for the extreme poor), evaluate new products and services (micro-insurance and complaints hotline), and to champion priority client protection initiatives.

For more information about Social Performance at Fonkoze, please see Fonkoze’s Social Performance Reports.

Responsibilities:
• Manage a team of field staff in the implementation of tools to monitor the social impact of Fonkoze programs on the lives of its clients.
• Manage tools used to measure poverty, food security, customer satisfaction and client progress; train staff in the proper use of these tools.
• Develop program-specific quantitative and qualitative evaluation tools, as needed (e.g. baseline survey, client interviews, case studies, focus groups, etc.); evaluate pilot programs.
• Oversee data collection efforts and the management of the department’s data management tool.
• Participate in branch director and regional director meetings to understand operational issues; gather data to address these issues.
• Report to Fonkoze management (department heads, CEO, CFO, directors, etc.) on the data that is collected in the field; provide updates for the Board of Directors and make presentations, as requested.
• Play an active role in Fonkoze’s executive management team and provide strategic input on institutional priorities and initiatives.
• Collaborate with department heads, branch managers, and Central Office management concerning market research and program evaluation projects.
• Collaborate with department heads, branch managers, and Central Office management concerning learning about and prioritizing social performance goals.
• Promote internally Fonkoze’s social mission, as well as the work of the department.
• Interact with microfinance institutions, networks and practitioners in other countries concerning emerging best practices in social performance management and client protection.
• Create and manage the department’s budget; track performance against the budget; work to secure diverse revenue sources for the department.
• Manage the department’s human resources: recruitment, performance evaluations, leave, etc.
• Write articles for publication, Fonkoze’s Annual Social Performance Report, etc.
• Participate in fundraising for the department by actively looking for funding opportunities and by writing grant proposals; maintain good relationships with key department donors and provide them with quality reports on achievements;
• Represent Fonkoze at local and international meetings and conferences.

Qualifications:
• Bachelor’s (four-year) degree in a social sciences field (sociology, psychology, social work, anthropology), business management, marketing, or economics with a specialization in research or program evaluation. A master’s degree strongly preferred.
• 5 or more years experience in qualitative and quantitative research, monitoring and evaluation, and project management.
• Experience in microfinance or previous work in collaboration with local microfinance institutions preferred

Skills/Characteristics:
• Demonstrated leadership skills and prior management experience
• Experience working in Haiti strongly preferred
• A commitment to fighting poverty and a strong interest in learning about social performance for microfinance
• Ability to relate to people of diverse backgrounds and experience
• Ability to manage multiple and diverse projects in a resource-constrained environment
• Demonstrated problem-solving and data analysis skills
• Excellent English written and oral communication skills
• Haitian Creole language skills or willingness to learn required. French language skills also a plus
• Motivation, adaptability and self-initiative

Travel: The position requires travel within Haiti as well as some international travel.