The Senior IT Officer will administrate and work with the IT systems of ARC in line with established guidelines and procedures, as well as adapting new technologies and services to fit in to that framework in a dynamic IT department:

• Manage and oversee network operations to ensure availability of internet access, e-mail, protection, remote access, software distribution, file and print services.
• Monitor network traffic, performance, gateway and server load.
• Maintain server, network security and access rights.
• Identify and resolve congestion, errors and problems, arrange and coordinate repairs, upgrades or maintenance.
• Perform preventative care to ensure effective and optimized operations of network systems and services.
• Review and evaluate new solutions and technologies, upgrades to existing technology and recommendations for new software, installation and review of new equipment.
• Prepare and maintain detailed technical documentation, user guidelines, and operational procedures.
• Manage and provide assistance to users; computer installation, hardware setup, configuration, and repairs; network connectivity problems; and support for standard software.
• Ensure data recoverability by implementing a consistent schedule of system backups and database archive operations.
• Supervise an IT assistant and other support staff providing technical guidance as necessary.
• Assist in procurements including needs assessments and benchmarks, preparing technical specifications and evaluation criteria, and inspection of goods as well as bid analysis.
• Manage software licenses and inventory of equipment.

Undergraduate degree in computer science, electrical engineering or related fields. Equivalent in professional certifications is also acceptable.
At least 3 years of experience supporting network, software, and other IT services in a large company or organization
Network Certifications, Microsoft certifications (MCSE, MCTS, MCITP) a plus
Ability to quickly resolve systems/hardware/software problems
Good communication skills – ability to interact with vendors, clients, Operations, administration and give clear instructions both verbally as well as written
Aptitude for acquiring new skills and knowledge
Technical proficiencies in MS Active Directory server technologies, Distributed File System (DFS), MS SQL Server, Kaspersky endpoint security products, MS WSUS, Barracuda / Yosemite backup products, Untangle gateway controller, BGAN / VSAT, VPN / WAN / VLAN, NAS / iSCSI, MS Office 2010 / 2007, MS Windows XP / 7, OWA, RIM Blackberry products
Highly-motivated and results-oriented
Be diplomatic, patient, persistent and proactive
Leadership skills, teamwork and relationship building
Able to prioritize and meet deadlines
Flexible and adaptable to changing working conditions
Experience of working for the Red Cross/Red Crescent or other international humanitarian organization
Experience in humanitarian relief and emergency response programs
Willing and able to travel whenever required for work purposes
Speak French
Speak Creole
Speak English