Monitor and assess customer care staff activities in Front Offices, Digicenter and Kiosk.
Number of persons Managed/Supervised and their positions:

• Visit all Locations where customer care is representing
• Submit weekly and Monthly team performance with recommendation
• Monitor Team productivity
• Report team needs for follow up to CRM Supervisor and Support manager
• Request training needs for F.O Staff
• Provide full report on Front Office Performance activity after Visit

Diploma in management, public relations or equivalent field
• Experience of managing a team of agents in a Customer Service Contact Centre
• A genuine desire to focus on the customer
• Experience of working in a rapidly changing environment
• Experience of working in a customer service environment

• Proficiency in Microsoft Office suite
• Outstanding organization skills
• Excellent motivational, interpersonal and communication skills

CV