After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.

In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia

Coaching and monitoring Team leaders to ensure that Goals and Objectives set for Team Leaders and the Centre are met.
• Monitoring, coaching and evaluating Team Leaders
• Authorizing change in agents and Team Leader schedule
• Analysing sick, absence , late minutes and Left early Pattern
• Conduct meetings with Team Leaders
 -one and one sessions
 -Weekly meeting
 -monthly meeting
• Preparing and sending daily, weekly and monthly reports to managers for
 -Team Leaders and Agents Attendance Report
 -Team Productivity Report
 -Team quality Report
 -All other reports and task request by Managers
• Manage disciplinary actions
• Manage recruitment by CC side(To be done by SM Certificate)
• Preparing Team leaders Probation Reports, DPRs
• Managing Team Leaders Morale and Development
• Ad Hoc Related Duites

a) Batchelor Degree Management Studies or Equivalent
b) 3 years Experience in a Customer-Oriented Environ
c) Proficiency in Microsoft Office suite
a) Strong motivational, interpersonal skills
b) Excellent Communication and presentation skills
c) Excellent analytical and interpersonal skills
d) Paying attention to details
e) Working knowledge of call centre systems and technologies
f) Excellent Team Work habilities
g) Strong motivational,leadership and interpersonal skills
h) Communication skills
i) Proficiency in Microsoft Office suite
j) Working knowledge of call centre systems and technologies
k) Excellent Team Work habilities
l) Experience of working in a rapidly changing environment

CV en Francais et Anglais + lettre de motivation