After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.

In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia

• To design plans in order to achieve optimum client satisfaction.
• To offer realistic and sustainable solutions to manage client expectations of service and consistency of output

• Elaborate strategies to distribute accurate and helpful information to the customers.
• Managing contacts and calling plans for call center to develop queries and dialer management for call center
• Reviews performance data and measures productivity and goal achievement, and determines areas that need improvement to ensure attainment of revenue and profitability targets.
• Responsible for creating and prioritizing outbound dialer campaigns, and for structuring efficient work and information flow throughout Front Offices and the outbound call center.
• Supervise contact with customers for bill payment
• Support 80% service level with the call back Team
• Ensure call back are made for all customers or cases requesting a return response.
• Supervise and submit all relevant reports
• Escalating issues
• Ad Hoc Related Duties

• High level of business and technical literacy.
• Market knowledge
• Solid time-management and organizational skills and ability to handle multiple tasks simultaneously
• Ability to work under pressure to tight deadlines
• Ability to form good relationships with people at all levels
• Being honest, open and diplomatic
• Self-motivated, self-starter, takes initiative

CV en francais et anglais + lettre de motivation