After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia
Fonctions
The role is primarily to provide administrative support for the Customer Care Director to ensure efficient execution of her duties.
In addition, to provide administrative support for the Management Team by:
The administration of Purchase Orders, document filing, all departmental Travel Arrangements, management of Stationary, Office Equipment, Mobile phones, meeting arrangements, minutes and action tracking, organisation of departmental social events. Additionally, ensure that some administrative documents are delivered by the Management Team such as appraisal, timesheets, monthly reviews, probationary review, etc.
1. Schedule appointments, travel arrangements and accommodation for the Head of Department.
2. Perform administrative duties such as sorting, follow-up and forward all documents / queries as assigned by Customer Care Director within 1 day of receipt 90% of the time.
3. Ensure that all incoming calls to the Director are answered by the third ring.
4. Accurately raise and follow-up on Purchase Orders raised in the department ensuring that the department has at least two (2) week inventory for stationary and food supply.
5. Liaise with the other departments regarding key company matters as assigned by the Head of Department.
6. Prepare letters and memos when necessary.
7. Accurately monitor and distribute replacement SIMS for the entire company, ensuring that sufficient amount is available to supply all Front Offices and Regional Office and the entire company.
8. Plan and organize all external meetings/appointments and functions being held by the Head of Department.
9. Resolve customer queries (or make reference to them) e.g. Billing, General Info, Handset, products and services.
10. Activate all types of products and services e.g. VIP, Roaming and Voicemail (make reference to).
11. Complete Administrative Duties on Behalf of the Department e.g. follow-up contracts.
Qualifications Requises
• 2 to 5 years related experience in secretary position
• 2 to 5 years related experience
• Excellent knowledge in English and French language
• Minimum of 3 months tenure on the Customer Care
• Excellent knowledge of Microsoft Word, Excel and PowerPoint
Functional Skills:
1. Good oral and written communication skills
2. Good interpersonal skills
3. Good Knowledge of Microsoft Office Products (i.e. Excel, Word, PowerPoint)
4. Good Time Management and Organisational skills
5. Strong Sense of discretion
