The Customer sales Representative- Administrative Assistant plays a critical role in ensuring the success of Truly Nolen Myrtle Beach by maintaining strong, ongoing relationships with our clients. This role involves conducting follow-up communications to ensure client satisfaction, handling various administrative tasks, and coordinating with the on-site team to ensure seamless service delivery. The ideal candidate is self-motivated, detail-oriented, and comfortable working in a remote environment.

1. Client Follow-Up:
o Proactively contact clients after services are performed to ensure satisfaction.
o Address and resolve any client concerns or issues promptly and professionally.
o Maintain detailed records of client feedback and follow-up actions taken.
2. Administrative Support:
o Manage scheduling and appointments, ensuring accurate coordination between clients and service technicians.
o Perform data entry tasks, including updating client information in the CRM system.
o Assist in preparing and sending out invoices, reports, and other client communications.
3. Phone Communication:
o Handle all inbound and outbound phone calls, providing clients with information about services, scheduling, and resolving any inquiries.
o Ensure all communications are handled with the highest level of professionalism and customer service.
4. Coordination with On-Site Team:
o Work closely with the operations team to ensure all client needs are met.
o Coordinate schedules and relay important information to ensure smooth operations.
5. Documentation and Reporting:
o Prepare regular reports on client satisfaction, follow-up activities, and any issues that need to be addressed.
o Maintain organized records of all communications and administrative activities.
6. Continuous Improvement:
o Identify opportunities to enhance the follow-up process and client satisfaction.
o Participate in training and development activities to improve skills and stay updated on industry best practices.

• Experience: Minimum of 3-5 years as an administrative or customer sales Representative, preferably in a remote setting. Experience in the pest control or service industry is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients over the phone and via email.
• Organizational Skills: Strong ability to manage multiple tasks simultaneously, prioritize effectively, and ensure attention to detail in a remote environment.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM software. Experience with cloud-based project management tools is advantageous.
• Self-Motivation: Ability to work independently with minimal supervision while staying aligned with company goals.
• Problem-Solving: Strong problem-solving abilities, particularly in addressing and resolving client issues efficiently.

• Experience in pest control or related service industries.
• Familiarity with remote work tools and communication platforms.

• This is a remote position. The candidate must have a reliable internet connection and a quiet workspace to handle phone communications.
• Flexibility in working hours may be required to accommodate client needs and follow-up schedules.

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