UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.



Under the guidance and direct supervision of the ICT Analyst, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Duties and Responsibilities
1- Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
2- Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
3- Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.
4- Provides web management services, focusing on achievement of the following results:

Support to the maintenance of the CO websites and Intranet.
Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
5- Provides administrative support, focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.
6- Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Participation in the organization of training for the CO staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.

Education:
Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience, Knowledge, and Skills
6 years (Secondary education), 3 years (Bachelor degree)
Essential knowledge and skills in network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications
Language requirements : French an creole (required), English (desired)

Achieve Results:

LEVEL 4: Prioritize team workflow, mobilize resources, drive scalable results/strategic impact

Think Innovatively:

LEVEL 4: Easily navigate complexity, encourage/enable radical innovation, has foresight

Learn Continuously

LEVEL 4: Create systems and processes that enable learning and development for all

Adapt with Agility

LEVEL 4: Proactively initiate/lead organizational change, champion new systems/processes

Act with Determination

LEVEL 4: Able to make difficult decisions in challenging situations, inspire confidence

Engage and Partner

LEVEL 4: Construct strategic multi-partner alliances in high stake situations, foster co-creation

Enable Diversity and Inclusion

LEVEL 4: Create ethical culture, identify/address barriers to inclusion

Thematic Area

Name

Definition

Business Development

Knowledge Facilitation

Ability to animate individuals and communities of contributors to participate and share, particularly externally

Business Management

Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others

to use them as needed

Information Management & Technology

Data Management & Analytics

Knowledge in data management, data sciences, ability to structure data, develop dashboard and visualization. Design data warehouses, data lakes or data platforms concepts. Familiarity with Machine leaning, natural language processing or generation and the use of artificial intelligence to support predictive analytics. CDMP or TOGAF9 or equivalent certification desirable.

Information Management & Technology

IT Customer Support

Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

IT Service Delivery & Operations

Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable.

Information Management & Technology

Programming

Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset.

FTA Local
G6

See the link:
https://jobs.partneragencies.net/erecruitjobs.html?JobOpeningId=42084&HRS_JO_PST_SEQ=1&hrs_site_id=2

Disclaimer
Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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