About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps has been present in Haiti since 2010, focusing its interventions on agriculture and climate change, financial inclusion, economic development, youth and violence reduction, and emergency preparedness and response. With funding from Canada, USAID, ECHO, American Red Cross and private foundations, Mercy Corps has been able to work together with communities in Haiti to respond to these needs bringing benefit to more than 1 million households since 2010.
Presently, Mercy Corps has more than 30 staff located in Port au Prince, Canaan, Arcahaie, and Miragoane, with plans to expand. Mercy Corps is expanding its collaboration with local organizations and institutions, and also with the private sector. The Operations departments currently include procurement, logistics, IT, and administration, as well as maintenance of the offices, and security.
General Position Summary
The Senior Operations Manager is a member of the country’s senior leadership team and is responsible for enabling excellence in all operations functions in Haiti including Procurement, Logistics, Assets, Fleet, and Warehousing. S/he ensures effective systems that support a strategy for healthy, robust and integrated functions of local team members.

Essential Job Responsibilities
STRATEGY & VISION
? Provide program support, coordination, supervision and monitoring designed to meet program objectives.
? Contribute to the country strategic planning process and provide regular updates.

TEAM MANAGEMENT
? Develop the capacity of the team, deepen understanding of their roles and assist with career development.
? Assist team members with information, tools and resources to improve performance & reach objectives.
? Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
? Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
? Hire, orient and lead team members as necessary.
? Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.
? Be responsible for full and proper implementation of Mercy Corps systems of management, compliance and control as described in Mercy Corps field manuals contained in the Office in a Box.
? Work with finance compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.
? Oversee interaction and participation in the UN Cluster System as according to Mercy Corps identified needs.

OPERATIONS MANAGEMENT - LOGISTICS
? Ensure timely, accurate processing and documentation of procurements and use of Mercy Corps’ Electronic Procurement System found in the Office in a Box; Chair tender openings as required.
? Confirm warehouse procedures are followed as described in the Warehouse Policy and Procedures Guidelines, as necessary.
? Supervise the fleet management team and ensure systems to track maintenance, fuel usage and vehicle scheduling.
? Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; oversee NFI, commodity storage and movements as needed.
? Liaise with finance to ensure compliance and payment schedules; maintain service contracts and master agreements.
? Coordinate logistical (non-program) aspects of material aid projects and associated shipments; manage importation and customs clearance elements. Oversee equipment registration, licensing and insurance, etc.
? Maintain inventory records of materials and materials flow; oversee tracking of all assets.

OPERATIONS MANAGEMENT - ADMINISTRATION
? Ensure Administration systems are implemented as described in the Field Administration Manual.
? Oversee set-up and development of Mercy Corps offices including drafting and reviewing contracts for office and housing space, leasehold improvements, and IT.
? Develop and periodically review country or field office specific policies and communicate them to teams.
? Oversee database and file management for administration, procurement, and logistics resources documents.
? Oversee facility management, including housing and office leases; ensure that security standards are maintained at all premises.
? Supervise IT System Administrator to ensure functional IT systems.
? Ensure that Mercy Corps contracts and business transactions/relationships are transparent and in compliance with Haitian law and Mercy Corps/donor policies.

INFLUENCE & REPRESENTATION
? Interface with stakeholders responsible for coordinating all supply shipments via the appropriate approval processes.
? Communicate with local partners, as well as any sub-grantees, to verify their systems and that they understand and follow all appropriate procedures and archiving.
? Maintain productive relationships with all stakeholders, vendors, suppliers, etc.
? Consistently demonstrate flexibility, resilience and ability to maintain positive relationships and composure, even under difficult circumstances.
? Maintain high ethical standards and treat people with respect and dignity.
? Demonstrate an awareness of his/her own strengths and development needs.

SECURITY
? Ensure compliance with security procedures and policies as determined by country leadership.
? Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING
? As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES
? Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
? Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Supervisory Responsibility
All Haiti Operations (including Logistics, Fleet, Procurement and Administration) team members

Knowledge and Experience
? A minimum of five years field experience in administrative or operational support functions with a humanitarian non-governmental organization.
? Experience in setting up and managing administration and finance management systems.
? Experience in procurement, logistics, and human resource management.
? Minimum of two years’ experience in humanitarian assistance field emergency/relief settings.
? Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies.
? Excellent writing and communications skills.
? Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff.
? Effective verbal and written communication, organizational, prioritization and computer skills in Microsoft Office applications.
? Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
? Proven ability to solve problems independently without direct supervision.
? Spoken and written French fluency and English professional proficiency required.
? Knowledge of Creole desirable.
? Knowledge of USAID and ECHO systems and procedures, rules and regulations highly desirable.

Success Factors
The successful Senior Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. S/he will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Cover Letter+ CV