DHL Express currently has an open Country Manager position for Haiti, located in Port-au-Prince, Haiti. This role will lead, develop and control the business and operations at the country-level to achieve short and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget) in line with the DPDHL strategy under the direction of the CEO, Caribbean.

Primary Responsibilities:
• Manage business on the country level while serving on and contributing to the Senior Management Team of the Caribbean.
• Contribute in development of strategy for the commercial, operational, and organizational aspects of the business.
• Supervise Sales, Marketing, Operations, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Employee Relations and Finance.
• Manage the country-level P&L (local contribution and EBIT), cost and revenue management and ensure compliance to internal controls
• Develop, manage and deliver annual operating plan (budget).
• Identify and develop commercial growth opportunities with new and existing customers.
• Make difficult decisions and ensure that they carried out properly on topics including, but not limited to, product and market strategy, business development, or capital investments within country.
• Analyze complex multi-dimensional issues to improve, change or adapt existing methods and techniques.
• Ensure that the country develops both realistic and aggressive plans that deliver business success and long-term profitability
• Provide and/or maintain industry leadership in the market through the 'best' service levels.
• Ensure the company has the appropriate local legal representation to represent DHL to the agencies, organizations, banks, ministries, and other local private and government organizations.
• Optimize service levels and cost productivities while maintaining a high level of employee engagement
• Develop open lines of communication and build strong working relationships with senior executives within DHL to collaborate on strategic direction, and to vet best practices.
• Approve and/or lead all major projects including integration projects on the country level.
• Develop and implement initiatives and processes for business/functional area within overall area of responsibility.
• Recommend policies, methods, processes, and techniques for the business function based on change initiatives
• Envision and create new methods, techniques, and/or processes across job areas or functions.
• Advocate for continuous improvement of all country processes and ICCC.
• Establish and maintain personal accountability and relationships with top 20 customers and their senior management teams.
• Supervise, coordinate, and lead professional and supervisory level subordinates in order to accomplish operational plans and results.
• Recruit and develop the members of the country leadership team; direct their efforts as needed to keep them motivated and successful.
• Conduct communications and updates with all staff and conduct regular one-on-one meetings with leadership team.
• Approve key personnel decisions for the country.
• Support and promote roll out of CIS/CIM.
• Ensure performance planning, coaching, and evaluations occur per policy.
• Maintain an adequate labor environment.
• Drive commitment, motivation, employee engagement and employee enthusiasm for company and division.
• Optimize team structure, roles, and performance targets in co-operation with functional leaders.
• Evaluate performance and propose performance-based compensation for direct staff.
• Ensure compliance with policies, procedures, and processes across the organization, while delivering the goals set in the areas for productivity, performance, quality, and profitability.

Requirements:
• Minimum of ten years of progressively increasing levels of work experience, with five years of industry experience specifically in General Management positions.
• Demonstrated ability to motivate teams and deliver results.
• Master of Business Administration degree preferred.
• Ability to organize, manage, and administer financial, operational, and sales activities across the country.
• Excellent ability to communicate orally and in writing and in a business setting.
• Ability to work under high pressure.
• Organizational and high-level planning skills.
• Knowledge and experience in the use of systems, including working knowledge of Microsoft Office.
• Fluent in French and English language

Cover Letter, CV and Copies of Diplomas

2023-05-31