We are a company based in Haiti partnering with a US holding - a leader in the textile industry
offering fabrics, luxurious furnishings, and ground-breaking design. The company prides
itself on its well-merchandised collections, supported by a global network of showrooms,
outstanding customer service specialists and a state-of-the-art distribution center. All unified
with their shared vision of a more beautiful world, a world filled with color.

. Respond to high volume calls, emails, voicemails, and online chats
. Social media monitoring and messaging

. Grow customer base, locating new customers
. Perform outbound calls to attract new clients
. Provide feedback and ideas internally to improve the customer experience and increase sales
. Proactively follow up with new and existing clients
. Perform other duties as assigned

. Excellent command of English is a must - both verbal and written (B2 to C1 level)
. Prior customer service experience (sales and/or phone)
. Experience with CRM will be considered as an advantage*
. A positive and energetic personality and excellent communication
. Dedicated team player
. Ability to multi-task and comply with deadlines and high priorities
. Excellent attention to detail and follow-through skills
. Able to work independently and problem solve when necessary
. Excellent attendance and punctuality
. Computer literacy

. Strong Internet connection as internet speed test will be conducted
. Person computer/ laptop which you can use to perform your work
? . Stable electricity or alternative solar power supply is an advantage

Remote position

Resume (in english)

Please note that only shortlisted candidates will be contacted.
Female applicants prioritized.

2021-10-23